#QVCAlwaysWithYou - COVID-19 : Our Customer Care Team are working hard to support you during this challenging period, and as you know, their health and welfare is our top priority. therefore our Customer Care teams are following social distancing guidelines. The team are still operating, however during busier periods you may experience a longer than usual wait and may wish to try calling back later. Our Customer Care team are available from 7am -11pm. This won't be forever; we just ask that you help us during this time through 'self-serve' wherever possible. You can search the above Q&A Section or call our automated Customer Service line 'Quick Check' 0800 53 43 33 where you can check on the status of a recent order or a returned item, and also check any Easy Payment plans you have with us. All you will need is your membership or order details, which you can find on your latest invoice. Rest assured, we are working hard to serve you in the best way we can. We appreciate your support during this challenging period.

How is QVC dealing with COVID-19?

Is QVC still open?

Can I still speak to someone to place my order? 

Are Customer Care still available if I have an issue? 

What precautions are your Couriers taking with deliveries?

Are there any delays with Collections/Deliveries?

Are returns running on time?

Can we still find out what the presenter is wearing if a show is pre-recorded? 

Is it going to take longer for me to get a response to my Customer Care query?

What should I do if I am experiencing financial difficulty and can’t pay a due Easy Payment?

 I have an account but have never ordered online, how do I log in to place an order? 

QVC Style:

To ensure we continue to take good care of our team members both behind and in front of the camera, we have made the decision to reduce our live airings. Our Style channel shows will now be pre-recorded. This allows us to reduce the number of people involved – Guest Presenters, Models, Presenters and Broadcasting Crew and will ensure we continue to operate live on our main QVC Channel for as long as possible, focusing on bringing you the best shopping experience, straight to your living room. 

Are you cancelling the live shows on the main channel? 

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