Is it going to take longer for me to get a response to my Customer Care query?
As we are sure you would agree, the health and welfare of our passionate and committed team members is our top priority; therefore our Customer Care teams are following social distancing guidelines. The team are still operating, however, during busier periods you may experience a longer than usual wait.
We ask for your support by 'self-serving' wherever possible, using our online Q&A section or by calling our automated Customer Care line on 0800 53 43 33. Should you need to speak to a member of our team, our Customer Care team are available from 7 am -11 pm.
Rest assured, we are working hard to serve you in the way you would expect, we appreciate your support during this challenging period.