How do I return an item?
Follow the simple steps below for easy returns.
Step 1: If your item came directly from QVC, Complete the returns slip received with your order and tick the box that best sums up why you're returning the item. Please note, should you wish to return more than one item they will need to be returned separately and in separate packaging. Please make sure you include your QVC membership details and order number.
If your item came directly from the vendor, please contact us for returns information.
Step 2: Choose how you want to return your item.
For all items under 15kg, we recommend you use myHermes or the Post Office to return your goods. For items over 15kg please contact us (the weight of your parcel can be found on your returns slip.)
If you return items on which you have saved personal information (e.g. photos, emails etc. on laptops, cameras or other electrical devices), you must erase this information completely before sending the item back to us
1. Returns via myHermes (excluding Jewellery items)
To arrange a collection at a day convenient for you from either an address of your choice or from your local ParcelShop, go to myhermes.co.uk./returns/qvc.QVC will automatically provide direct cover up to the value of the item, separate from myHermes own cover policy.
- Your parcel should weigh no more than 15kg
- You need to have access to a printer to enable you to print the myHermes returns label for a home collection, some parcel shops may allow you to print in-store.
You can take your parcel to your nearest myHermes ParcelShop for £3.65. Alternatively, we can collect your parcel from your home on a pre-arranged day for £3.95.
2. Returns via the Post Office
Place the returns label received with your item on to the outside of the parcel and take it to your nearest Post Office.
Note for all returns: Ensure you get proof of posting, which is available free of charge. If your item has a value of £200 or more, please request a ‘signed for’ service and ensure your item is covered by insurance.
If you are unable to use any of the above options please contact us and we will advise you on the best returns solution for you.
Returns can take up to 14 days to process. If we have your email address we will email you to confirm receipt of your return if within 30 days. You can also check the status of your return by signing into My account online. Any refund will automatically be issued to the card you used to place the original order and will show on your next bank statement.
What if I’ve misplaced my invoice?
Don’t worry if you no longer have your invoice. If the item came directly from the vendor, please contact us. If not you can include a note with the product you want to return or exchange, detailing your full name, address, membership details, phone number and cost of purchase. If you have the order number and item number please include these, as well as the reason for return and the exchange or refund action you would like us to take.
If you need the returns address, use the following:
For everything else: