How do I check the status of a return?

You can call Quick Check on Freephone 0800 53 43 33 to hear the status of your return. You can select to hear your most recent return or enter a specific item or order number. 

If we have your email address on file, we will email you to confirm receipt of any returned item that's within our 30-day money back guarantee. You can also check the status of your return by signing into My account and selecting your 'Order History'.

Alternatively you can contact us by phone or email and we can provide you with any order updates. If we haven't got an updated email address for you, just let us know, and we will be happy to update your account details for any future returns.

Do you need to contact us?

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