How do I know I’ve been refunded the correct amount?
Why have you not refunded the outbound Postage and packaging charges for all of the items I returned within 14 days of receipt?
What time period does the refund amount relate to?
You’ve sent me a cheque, can I start paying by cheque again?
I don’t believe I have been refunded correctly, who do I speak to?
Does my final amount include interest?
I’ve not received a cheque but I believe I’m owed a refund. What do I need to do?
Can I redeem this as credits against my account instead of cashing the cheque?
Can I cancel the cheque and have a payment made directly into my bank account?
How long is the cheque valid?
I am unable to cash this cheque. How do I get my refund?
The account holder is deceased. What should I do?
The name on the cheque is wrong. What should I do?
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