Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions - Returns
- Can I track my myHermes courier collection?
- My item is broken, what should I do?
- What if my item arrives damaged or faulty?
- How long will it take for my return parcel to be collected?
- What if I'm returning an item that I bought with credit or on a promotion?
- Can I specify a date for my myHermes courier collection?
- What are ParcelShops?
- I returned my item over 14 days ago and you haven’t received it yet. What do I do?
- Can I track my ParcelShop collection?
- Why is the QVC address not recognised on the myHermes website?