Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions - Returns
- You have my return but I have not yet been refunded?
- Why have I not received the cost of postage I paid to return an order?
- How will I know if you have received my return?
- I want to cancel an item under my statutory cancellation rights. What do I do?
- What is your returns address?
- What if my item arrives damaged or faulty?
- Can I track my myHermes courier collection?
- What if I'm returning an item that I bought with credit or on a promotion?
- Can I specify a date for my myHermes courier collection?
- How long will it take for my return parcel to be collected?