What is QVC's returns policy?

QVC Returns Policy

You have a statutory right to cancel your order within 14 days of receiving the products you ordered (subject to the exceptions stated below) and our 30 day money back guarantee extends these rights, enabling you to cancel up to 30 days after receiving the products.

For more information on how to return products click here 

30 Day Money Back Guarantee

As well as your statutory right to cancel, every product sold by QVC, unless otherwise stated, is also backed by our 30 day money-back guarantee ("30-Day Money-Back Guarantee"). We want you to be satisfied with your purchase. However, if you change your mind about a product or you would like to change the size or colour, simply return it within 30 days of receipt.

Under our 30-Day Money-Back Guarantee the purchase price will be refunded. Delivery charges will not be refunded, unless you use your statutory right to cancel within the 14 day statutory returns period. You should allow up to 14 days for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the products.

Statutory Cancellation Rights

You have a statutory right to cancel your order within 14 days of receiving the products you ordered (subject to the exceptions stated below).  The 14 days start from the day after the day you receive your order.

You can cancel by simply returning the order or contacting us via email (please use our online form at www.qvcuk.com); over the phone on 0800 51 41 31; by sending us the cancellation form provided on www.qvcuk.com; or by writing to at Dept R (Cancellations), QVC, South Boundary Road, Liverpool, L70 2QA.

You should keep evidence of having given notice of cancellation. You must return the products to us (at your own risk and cost) within 14 days of notifying us of your cancellation. If the products are unsuitable for return by post (eg bulky or large products), you will be responsible for the cost of couriering them to us (you can contact Customer Services and we will try to provide you with an estimate of the courier cost).

We will refund the full purchase price together with the standard outbound delivery charge paid within 14 days of receiving the returned products or proof of postage. If you chose to pay for express delivery, we will only refund the cost of standard delivery. You must, however, take care of the products before you return them. We may reduce the amount we refund to you if the products are no longer in a fully resaleable condition, for example if you use them, damage them or otherwise handle the product beyond what you could reasonably do in a shop.  However, because of our 30 day Money Back Guarantee, that reduction will never be more than the outbound delivery charge.  So, you will always get back the full cost of the item itself, even if it is an exempt product (see below).  

You do not have the legal right to cancel the following items: (i) perishable products e.g. certain food products or plants/flowers; (ii) audio/video recordings, DVDs or computer software that you have removed from the sealed packaging in which they were delivered to you; (iii) products made to your own specification; (iv) periodicals or magazines; and (v) sealed goods which are not suitable for return due to health protection or hygiene reasons that you have removed from the sealed packaging (vi) items made to your specifications or are clearly personalised (v) newspapers or periodicals.

Multiple Items in a Single Order?

To receive the statutory cancellation refund, you must return all products in the order when you cancel, excepting any exempt products.  However, under our QVC 30 day money back guarantee, we will accept individual products back under an order but you will not get back delivery costs.

Faulty Products

Nothing above affects your statutory right to return any product which is faulty, damaged or incorrect to us in which case you will receive a full refund including any actual delivery charge paid as well as your return postage costs. If you are returning a product for this reason please contact us.

 

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