I’ve not received a cheque but I believe I’m owed a refund. What do I need to do?

All affected customers will receive their refund cheque no later than 31st October 2019. Please note not all returned items are eligible for an outbound postage and packaging charge refund. [Click here to view more details] (redirect into exempt question), however if you still believe you have been affected after 31st October and you have not received a cheque refund, please contact us 

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