Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions
- What if I'm returning an item that I bought with credit or on a promotion?
- How do I manage my address book?
- How do I change the delivery address on orders that have already been placed?
- What is Advanced Order?
- Can I specify a date for my myHermes courier collection?
- What is Waitlist and how does it work?
- What is Speed Buy?
- What should I do if I forget my PIN?
- How long will it take for my return parcel to be collected?
- What are ParcelShops?