Most frequently asked questions
- How do I change my email address, password or PIN?
- What if my item arrives damaged or faulty?
- Where are your retail outlet stores?
- Do I have to pay to return an item?
- What is Quick Check?
- How do I create a QVC account?
- How do I manage my address book?
- How do I change the delivery address on orders that have already been placed?
- Why have you not refunded the outbound Postage and packaging charges for all of the items I returned within 14 days of receipt?
- Can I specify a date for my myHermes courier collection?