Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions
- After I have placed an order, when will payment be taken?
- How will I know if you have received my return?
- Can I send an item to an alternative delivery address?
- I’ve lost my customer number, what do I do?
- Why have I not received the cost of postage I paid to return an order?
- How do I place an order?
- Can I amend my order?
- I want to cancel an item under my statutory cancellation rights. What do I do?
- What if my item arrives damaged or faulty?
- What is your returns address?