Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions
- My item is broken, what should I do?
- What do I do if my item has been despatched but I haven’t received it yet?
- I no longer have an invoice to return my order, what should I do?
- Where is my nearest store for ParcelShop?
- Why do I pay for postage and packaging on every item?
- You have my return but I have not yet been refunded?
- How will I know when my order has been shipped?
- How can I pay for my products?
- How long does it take to deliver outside the UK?
- How will I know if you have received my return?