Most frequently asked questions
- Can I add or edit a credit card?
- What do I do if my item has been despatched but I haven’t received it yet?
- How will I know if my order has gone through?
- How much is P&P?
- How long does it take to process a return?
- Why have you not refunded the outbound Postage and packaging charges for all of the items I returned within 14 days of receipt?
- How will I know if you have received my return?
- I no longer have an invoice to return my order, what should I do?
- Can I cancel my Auto Delivery plan?
- What if I'm out when my delivery arrives?