I want to cancel an item under my statutory cancellation rights. What do I do?
As well as your 30-day QVC money back guarantee, you also have a statutory right to cancel your purchase within 14 days of receiving the products (subject to the exceptions stated below).
You can cancel by sending us the cancellation form provided; by writing to us at Dept R (Cancellations), QVC, South Boundary Road, Liverpool, L70 2QA; via email (please use our online form at www.qvcuk.com); or over the phone on 0800 51 41 31. You should keep evidence of having given notice of cancellation, such as email receipt.
You must return the products to us (at your own risk and cost) within 14 days of notifying us of your cancellation in accordance with the return instructions and invoice enclosed with your order. If the products are unsuitable for return by post, you will be responsible for the cost of couriering them to us; if you contact Customer Care we will try to provide you with an estimate of the courier cost.
We will refund the full purchase price together with the standard delivery charge paid within 14 days of receiving the returned products or proof of postage. If you chose to pay for enhanced delivery, we will only refund the cost of standard delivery. You must, however, take care of the products before you return them. We may reduce the amount we refund to you if you use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.
You do not have the legal right to cancel the following items: (i) perishable products e.g. food or flowers; (ii) audio/video recordings, DVDs or computer software that you have removed from the sealed packaging in which they were delivered to you; (iii) products made to your own specification; (iv) periodicals or magazines; and (v) sealed goods which are not suitable for return due to health protection or hygiene reasons that you have removed from the sealed packaging.