How will I know if you have received my return?

You can call Quick Check on freephone 0800 53 43 33 to hear the status of your return. You can select to hear your most recent return or enter a specific item number or order number.

If you have returned your parcel with myHermes you will have been given a 16 digit barcode, which will allow you to track your parcel via the tracking box on the myHermes homepage.

If we have your email address, we will email you to confirm receipt of your return. You can also check whether your order has been returned by signing into My account online. If we haven't got an updated email address for you, please contact us and we can update your account.

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