How do I return an item under QVC's 30-day money back guarantee?

Returning under our 30-day money back guarantee

For added peace of mind, we offer you a 30-day money back guarantee on every purchase. Follow the simple steps below for easy returns.

Step 1: Complete the returns slip received with your order and tick the box that best sums up why you're returning the item. Please note, should you wish to return more than one item they will need to be returned separately and in separate packaging.Please make sure you include your QVC membership details and order number.

Step 2: Choose how you want to return your item.

For all items under 15kg, we recommend you use myHermes or the Post Office to return your goods. For items over 15kg please contact Customer Care on freephone 0800 51 41 31 (the weight of your parcel can be found on your returns slip.)

1. Returns via myHermes

To arrange a collection at a day convenient for you from either an address of your choice or from your local ParcelShop, go to Please note:

  • Your parcel should weigh no more than 15kg
  • You need to have access to a printer to enable you to print the myHermes returns label

For more information on myHermes, watch the video below...

2. Returns via the Post Office

Place the returns label received with your item on to the outside of the parcel and take it to your nearest Post Office.

Note for all returns: Ensure you get proof of posting, which is available free of charge. If your item has a value of £200 or more, please request a ‘signed for’ service and ensure your item is covered by insurance.

If you are unable to use any of the above options please contact Customer Care on freephone 0800 51 41 31 who will advise you on the best returns solution for you.

Returns can take up to 14 days to process. If we have your email address we will email you to confirm receipt of your return. You can also check the status of your return by signing into My account online. Any refund will automatically be issued to the card you used to place the original order and will show on your next bank statement.

What if I’ve misplaced my invoice?

If you've misplaced your invoice and need the returns address, use the following:

For jewellery:

Returns Department
L33 7YQ

For everything else:

Returns Department
L33 7YQ

Returning faulty items

If your item arrives in a damaged or faulty state, or if it's different from the item you ordered, then QVC will happily refund the item (or replace where possible) within six months of delivery. Just call Customer Care on freephone 0800 51 41 31.

Refund under our 30-day money back guarantee

Under our 30-day money back guarantee, we will issue a full refund of your order provided that the product is returned in clean condition and in its original packaging. Your refund will consist of the price paid for the products together with the delivery charges.

Products returned under the 30-day money back guarantee will be subject to a compensatory charge (normally equal to the delivery charge). We will normally refund you using the same payment method that you used to purchase the products.

Return P&P charges

QVC will only pay P&P for the return of damaged items, faulty items, or for items that differ from the original order.

For more information about returns see our Terms & Conditions. Nothing in this guide, our Terms and Conditions or elsewhere affects your statutory legal rights.

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