I no longer have an invoice to return my order, what should I do?

Don’t worry if you no longer have your invoice. You can include a note with the product you want to return or exchange, detailing your full name, address, membership details, phone number and cost of purchase. If you have the order number and item number please include these, as well as the reason for return and the exchange or refund action you would like us to take.

Returns addresses

For jewellery:
Jewellery
Returns Department
Liverpool
L33 7YQ

For everything else:
Returns Department
Liverpool
L33 7YQ


For more information see our guide to returning products.

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