Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions - Returns
- Why have I not received the cost of postage I paid to return an order?
- What if I've changed my mind, how long do I have before returning products?
- I want to cancel an item under my statutory cancellation rights. What do I do?
- I no longer have an invoice to return my order, what should I do?
- What is your returns address?
- What if my item arrives damaged or faulty?
- Can I track my myHermes courier collection?
- What if I'm returning an item that I bought with credit or on a promotion?
- What are ParcelShops?
- Can I specify a date for my myHermes courier collection?