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Most frequently asked questions
- I’ve lost my customer number, what do I do?
- What if my item arrives damaged or faulty?
- What is Auto Delivery?
- What if I'm returning an item that I bought with credit or on a promotion?
- How do I change my email address, password or PIN?
- Can I amend my order?
- Can I check my order using my Android or iPhone app?
- How do I change the delivery address on orders that have already been placed?
- What are Web Firsts?
- What is Waitlist and how does it work?