For your security we've made some changes - you will now require a
password to shop online. Find out more
Try our new Quick Check service – you can check the status of your order
or return by simply calling 0800 53 43 33
Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions
- Can I amend my order?
- What is Waitlist and how does it work?
- Do I have to sign for my parcel when it's delivered?
- Can I track my myHermes courier collection?
- What if my item arrives damaged or faulty?
- How do I create a QVC account?
- Do I need both a password and a 4-digit PIN to shop with QVC?
- Where can I view QVC?
- How do I change the delivery address on orders that have already been placed?
- What if I'm returning an item that I bought with credit or on a promotion?