Most frequently asked questions
- After I have placed an order, when will payment be taken?
- What is Easy Pay?
- You have my return but I have not yet been refunded?
- I want to cancel an item under my statutory cancellation rights. What do I do?
- Where are your retail outlet stores?
- How will I know if you have received my return?
- Can I add or edit a credit card?
- How will I receive my promotional code?
- Can I track my myHermes courier collection?
- I no longer have an invoice to return my order, what should I do?