Try our returns solution myHermes - it's even easier to shop with us!
Most frequently asked questions
- Can I add or edit a credit card?
- Can I send an item to an alternative delivery address?
- My item is broken, what should I do?
- I want to cancel an item under my statutory cancellation rights. What do I do?
- After I have placed an order, when will payment be taken?
- I no longer have an invoice to return my order, what should I do?
- Where are your retail outlet stores?
- What is your returns address?
- Can I track my myHermes courier collection?
- I’ve lost my customer number, what do I do?