Most frequently asked questions
- Can I send an item to an alternative delivery address?
- You have my return but I have not yet been refunded?
- Can I track my myHermes courier collection?
- I no longer have an invoice to return my order, what should I do?
- I want to cancel an item under my statutory cancellation rights. What do I do?
- How do I redeem a promotional code online?
- How will I know if you have received my return?
- Can I add or edit a credit card?
- I’ve lost my customer number, what do I do?
- Where are your retail outlet stores?