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Most frequently asked questions

  • How do I return an item?
  • How long does it take for items to be delivered?
  • How do I arrange a myHermes courier collection?
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  • How can I find out about my outstanding Easy Pay installments?
  • Can I cancel an order?
  • How do I arrange a ParcelShop return?
  • How can I check my order history?
  • Do I have to pay to return an item?
  • How much is P&P?
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